As a CSA member, you are entering into an agreement with our farm. By signing up for a share, you agree to the following terms. Please read carefully and contact us if you have questions. You can also visit our CSA FAQs page for more details.
WINTER SHARE SEASON: 10 biweekly deliveries, starting mid-October and continuing through early March (see our Pick-up Schedule). A full list of delivery dates for your location will be sent before your first pick-up. Deliveries will go on hold over the holidays from December 25th through January 7th (timed to coincide with school holidays).
PICK-UP TIMES AND LOCATIONS: When you sign up, you commit to picking up all boxes at the same time and place. If you are ever unable to pick up your share, you are welcome to send someone on your behalf. We don’t need to know in advance; the person picking up just has to give your name.
We are not able to arrange alternate pick-up times or locations, due to the large number of members and the fact that someone else delivers our boxes. The only exception is members who pick up at the farm, where a later pick-up can be arranged with advance notice. (See What if I can’t pick up my box? for more.)
MISSED SHARES: We are unable to collect missed shares from our Ottawa or Kemptville locations. If your box is not picked up at the regular time, you forfeit your share for that week.
CHANGING LOCATIONS: If you need to make a one-time location change during the season (eg. you move), we will do our best to accommodate this, based on available space. This change will incur an admin fee of $25 plus any difference between your old and new delivery fees.
EXTREME WEATHER: We deliver to indoor locations to preserve the quality of your produce through the winter. In the event of extreme weather conditions that make delivery or pick-up impossible, we will notify you by email before your pick-up time. We will also confirm an alternate pick-up day at your regular location.
CSA NEWSLETTER: You will receive an email newsletter the day before each delivery, with a produce list, recipe ideas, farm news and any scheduling updates. Members are expected to read the newsletter to stay informed of changes.
VISITING THE FARM: All CSA members are invited to our Farm Tours every spring and fall. If you would like to help on the farm, let us know!
PAYMENT SCHEDULE: CSA fees can be paid in two installments: a 50% deposit when you sign up, and the balance due by September 30th. You can also choose to pay the full price up front. Your share is reserved as soon as we receive your registration form and deposit. (See Why do I have to pay up front? for more.)
REFUNDS: As we incur input costs (eg. labour, seeds, tools, utilities) for many months before shares are sold, we are unable to issue any refunds, even if the delivery season has not started yet.
OUR COMMITMENT: We appreciate the support and commitment of our CSA customers, and our top priority on the farm is to ensure the quantity and quality of produce in each basket. We commit to providing a diversity of high quality organic vegetables. We grow a wide range of crops and varieties to reduce the risk of crop failures, and we do everything in our abilities (in keeping with the Canadian Organic Standards) to adapt to challenges posed by extreme weather, pests and disease.
YOUR COMMITMENT: Part of the CSA model is that members share the risk and rewards of farming. Growing organic vegetables, especially through the winter, has some inherent risk. We are happy to provide an abundance when crops are plentiful, and we ask for your understanding if some crops are less plentiful than expected.
Thank you for supporting sustainable food production in your region!